> ## Documentation Index
> Fetch the complete documentation index at: https://help.truerestore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Before you log out, reinstall, or change devices

> Check Offline Data first: photos, readings, and scans that haven't uploaded yet exist only on your phone.

**Who it's for:**TechnicianProject LeadAdmin

**Available on:**Mobile

Anything you capture is saved on your phone first and uploads when you have a connection. Until it has uploaded, your phone holds the only copy. Logging out or deleting the app clears what's stored on the phone, so unsent photos, readings, and scans can be lost.

> [!WARNING]
>
> Don't log out, uninstall, or reinstall TrueRestore while anything is still waiting to upload — including to fix a freeze or a sync problem.

## Check first

1. Tap the gear icon in the bottom bar and select **Offline Data**, or tap the **Sync** button at the top right of a job and open **Offline data** from there.
2. Confirm the screen shows **All data synced**.
3. If it doesn't, connect to a strong Wi-Fi network, keep TrueRestore open, and select **Sync now**. See [A photo or reading seems stuck syncing](https://help.truerestore.ai/articles/a-photo-or-reading-seems-stuck-syncing.md) if it doesn't clear.
4. Only then log out, reinstall, or move to a new device.

If you log out while items are still waiting, TrueRestore tells you how many would be lost and lets you cancel — or, when you're online, sync first. Choose one of those unless you're sure the items don't matter.

## Why not log out to force a sync?

Logging out doesn't push anything up — it clears the phone's copy of whatever hasn't uploaded yet. **Sync now** on the Offline Data screen is the safe way to send everything.

## Common situations

| You want to… | Do this |
| - | - |
| Free up storage | Remove other apps, old videos, or files, not TrueRestore. To free space from TrueRestore itself, offload jobs you no longer need — offloading only removes downloaded media and keeps anything still waiting to upload. See [Saving a job for offline use](https://help.truerestore.ai/articles/saving-a-job-for-offline-use.md). |
| Switch to a new phone | Wait for **All data synced** on the old phone before you log out of it. |
| Update TrueRestore | Updating from the App Store or Google Play keeps items that are waiting to upload. If you can, let them finish first anyway. |
| Reinstall because the app is frozen or misbehaving | Check Offline Data first. If items are still waiting, contact Support before reinstalling. |

> [!NOTE]
>
> Not sure whether something is safe to remove? Leave the app installed and contact Support with your job number and device — see [What to send Support about a mobile issue](https://help.truerestore.ai/articles/what-to-send-support-about-a-mobile-issue.md). Support can check what has reached the server.


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