> ## Documentation Index
> Fetch the complete documentation index at: https://help.truerestore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to check your TrueRestore version and update

> Where to find your app version, how to update, and what to do when TrueRestore asks you to update.

**Who it's for:**TechnicianProject LeadAdmin

**Available on:**Mobile

## Find your version

Tap the gear icon in the bottom bar to open your profile and settings, then scroll to the bottom. You'll see your TrueRestore version, with the build number in brackets after it.

This is separate from your phone's operating system version. To find that, go to **Settings → General → About** on iPhone or iPad, or **Settings → About phone** on Android.

When Support asks for your version, send the full line including the build number, plus your device model and operating system version. See [What to send Support about a mobile issue](https://help.truerestore.ai/articles/what-to-send-support-about-a-mobile-issue.md).

## Update TrueRestore

Open the **App Store** (iPhone and iPad) or **Google Play** (Android), search for TrueRestore, and select **Update** if it's available. Some fixes and features only exist in newer releases, so updating is a good first step when something isn't working. Don't install an older version unless Support tells you to.

Updating keeps work that's waiting to upload, but if you can, let it finish uploading first. Don't uninstall and reinstall as a first step. See [Before you log out, reinstall, or change devices](https://help.truerestore.ai/articles/before-you-log-out-reinstall-or-change-devices.md).

## When TrueRestore asks you to update

* **Please Update** is a reminder. Select **OK** and keep working, but update soon.
* **Update Required**, or a screen saying you're using an unsupported version, means you need to update to keep using TrueRestore.

If you're asked to update but the store shows no update:

1. Check your installed version as described above.
2. Close and reopen the App Store or Google Play, and refresh its list of updates.
3. Restart your device.
4. Make sure you're signed into the same store account you installed TrueRestore from.
5. If there's still no update, contact Support with your version, device model, and operating system version.


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