> ## Documentation Index
> Fetch the complete documentation index at: https://help.truerestore.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Photos or videos won't download on Android

> A full device storage cache stalls downloads in a way that looks exactly like a bad connection.

Before assuming it's a connection problem, check your device's free storage — Android's local cache for the sync queue is capped and can fill up on phones running low on space, which stalls downloads in a way that looks identical to a bad connection. Clear up some space on the device, reopen the job, and let it resync; it'll pick back up automatically.