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Proposals move through Draft → Sent → Accepted/Rejected, shown as a colored status tag on the job’s proposals table and in your company-wide proposals list. Sending generates a secure link — no login required — where the customer reviews the proposal and either signs it on a signature pad or rejects it. Acceptance captures the signer’s name, a timestamp, and their drawn signature, producing a signed PDF automatically. There’s no counter-offer step — the customer can only accept or reject as presented, so any back-and-forth on pricing happens before you send it. You’ll see the status update the moment they respond.