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Who it’s for:TechnicianProject LeadAdmin
Available on:Mobile
Tap the Sync button at the top right of the job, confirm you have a connection, and select Sync now. Items queue in the order they were created and will upload once you’re back online — nothing is lost while you’re offline. For what the button’s colors mean, see Understanding sync status. You don’t need to keep the app open while items upload; they keep going after you switch away. If they only move while TrueRestore is on screen, check the phone’s settings. On iPhone, turn on Background App Refresh for TrueRestore, and note that Low Power Mode pauses it. On Android, set TrueRestore’s battery usage to Unrestricted.
Don’t log out, uninstall, or clear the app’s data to unstick an upload. Items waiting to upload may exist only on your phone. See Before you log out, reinstall, or change devices.
If items still don’t move:
  • Try a stronger or different network. Photos, 360° captures, and scans are large, and a weak signal slows them down. A VPN, company Wi-Fi, or network filter can also get in the way — if uploads work on another network, tell Support.
  • Check your phone’s free storage. A nearly full phone struggles to process photos and videos. Free up space by removing other apps or files, not TrueRestore.
  • Close and reopen TrueRestore, then select Sync now again.
The Offline Data screen (tap the gear icon in the bottom bar) tells you which situation you’re in: If a photo seems to have disappeared, see A photo is missing or marked lost. When you contact Support, include the details in What to send Support about a mobile issue.