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A job’s status is either set explicitly or calculated automatically:
  • Completed — marked directly on the job; always takes priority over everything else.
  • Custom statuses — your admin can define named statuses with their own colors (e.g. “Awaiting Approval,” “In Mitigation”) under Settings → Jobs. Once one is set on a job, it stays until manually changed.
  • Calculated status — if nothing is set, TrueRestore derives a status from the job’s end date: Unassigned (no end date yet), On Track, At Risk (due within 2 days), or Delayed (past due).
Change a job’s status from its card menu in the Jobs list, or from the Status tab when editing the job. Three separate things control whether a job is “done” or “gone,” and it’s worth knowing them apart: