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Who it’s for:TechnicianProject LeadAdmin
Available on:Mobile
LiDAR scanning needs a device with a LiDAR sensor: an iPhone Pro or Pro Max from the iPhone 12 Pro on, or a LiDAR-equipped iPad Pro. If your device can’t scan, see I don’t see the option to scan with LiDAR.

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Scan a room

  1. On a location’s map screen, select Create a Scan. You’ll see a few setup tips before you start:
    • Scan one room per capture, and cover every surface in it
    • Move steadily around the room
    • Keep the space well lit
    • Stay within 3–10 feet of a surface while scanning
    • Close other apps on your phone for the best performance
  2. Select Start Scan and walk the room while your phone builds a 3D model. There’s no fixed time limit; it’s paced by how thoroughly you cover the space.
  3. When you’ve covered the room, tap Done.
  4. Wait a few seconds for the room to finish processing, then tap Save. Finishing the scan and saving it are two separate steps, and saving too early can make the scan fail.
  5. Review the generated floor plan and select Save to attach it to the location as a moisture map, ready for readings.
If you back out of the screen after a scan completes but before you save it, TrueRestore finds the scan again the next time you scan that room and lets you pick up the review and save step where you left off.

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If a scan fails or doesn’t save

A scan can stop partway for a few specific reasons, each with its own on-screen message: the room is too large, the device is too hot, or tracking was lost (usually fixed by better lighting or making sure nothing is covering the camera and sensors). There’s no pause-and-resume mid-scan, so a failed or cancelled scan needs to be restarted. If an error appears after you tap Save, the scan didn’t come through:
  1. Select Cancel and scan the room again. This time, wait a few seconds after Done before you tap Save.
  2. Make sure TrueRestore is up to date. See How to check your TrueRestore version and update.
  3. Check that your device has free storage, and close other apps.
If you’re not sure whether a scan saved, check the location’s maps before scanning again so you don’t end up with two maps for the same room. If scans keep failing, contact Support with your device model, iOS or iPadOS version, TrueRestore version, the job, and the room you were scanning. A screenshot of the message helps.
No LiDAR sensor on your device? You can upload a photo of a sketch or draw the room by hand instead. See Uploading or hand-drawing a floor plan.