What Ripple can do

Ripple can look up jobs, summarize a job’s overview, locations, and participants, pull up work notes, documents, photos, and 360 captures, read the scope sheets filled in on a job, report on moisture/atmospheric readings and drying progress, list equipment on-site, and answer questions about your team and past reports. You can ask for photos by room and by photo type, such as “the before and after photos of the kitchen”. On the web app, you can ask what the scope sheets say on a job, or ask about a single room by name — “summarize the scope sheets for the living room”. Ripple returns the filled-in answers, one result per sheet (flooring, walls, ceiling, containment, contents and so on), and each result opens the room that sheet belongs to. It can also count jobs by when they were created — “how many jobs have we created this year”, “this month”, “in 2025”, or “new jobs since September 1st” — and the number it gives you covers every job in that period, not just the ones it lists back to you. Ripple knows today’s date, so “this year” and “this month” mean the current ones. Ripple answers questions about a moisture map itself, not just the readings on it — “how big is the Back Room map?”, “what’s the ceiling height?”, “how many reading points are on that map and how many are dry?”. For a scanned map or one made with Draw Room, it reports floor area in square feet, perimeter, ceiling height, wall area, and room volume, along with the number of reading points, how many are dry, and the date of the latest reading, matching what the map shows in the app. A map made from an uploaded image of a floor plan, or from a video-to-sketch plan, has no measurements stored with it, so Ripple says so instead of guessing. To get measurements for that room, add a map to it in the mobile app with ‘Create a Scan’ or ‘Draw Room’. Admins and Project Leads, where your company has e-signature, can also ask what’s still outstanding or who hasn’t signed — across all your jobs, or within one job — and see where each signer stands. Ripple can also make a few changes for you:

• Change a job’s status, for example “put this job on hold” or “mark it completed”.
• Add a work note to a job. The card asks which room or rooms the note belongs to and then what it should say, so you don’t have to name the room up front. One note can cover several rooms at once. You can tag @job, @leads, or anyone on the job. Tagging someone who isn’t on the job leaves their name as plain text, so they aren’t notified.
• Generate a report: Summary of Loss, Photo Report, or Moisture Report. The Moisture Report is only offered when the job has moisture maps. While it’s being put together, the card shows the stages it’s working through, and says so plainly if the report never arrives.
• Send feedback or report an issue to the TrueRestore product team. Ripple also offers this card when you ask for something TrueRestore can’t do.
• Send a document for signature, for Admins and Project Leads where your company has e-signature. Ripple only sends to someone from the job, the company directory, or an email you type in the chat, and the card asks you for any required or custom document fields before anything goes out.
• Send a reminder to signers who haven’t signed yet, or resend a request to a signer whose delivery failed.
• Cancel a signature request, or rename one.

If you name a status or a room the job doesn’t have, Ripple offers the closest match it can find for you to accept, rather than reading the whole list back. You can ask for more than one at once, like “set this to On Hold and add a note about the ceiling”. Ripple puts all of them on a single card that you confirm once. A card may ask you more than one thing, one question at a time, before the confirm button becomes available. Once a card has been confirmed, status changes and work notes can be undone from the card. A report that has already been generated can’t be taken back.

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Sending feedback to the team

Feedback isn’t only for bugs. Tell the team about an answer that was wrong or incomplete, a question Ripple couldn’t answer, something you wish it could do, something that confused you, or a question that worked really well.

1. In the message box, type /feedback followed by what you want to say.
2. Ripple shows your words on a card, along with who they’re going to. Edit them on the card if you like.
3. Send it. Nothing goes to the team until you do, and once it’s sent it can’t be taken back.

The most useful feedback says what you asked or did, what you expected, what Ripple did instead, the job code if it was about a job, and whether it happens every time.

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Restoration best-practice questions

Technicians, Project Leads, and Admins can also ask Ripple about the work itself — drying strategy, water categories, containment, how many air movers a room needs — and get the answer as standard industry practice. Ask about a specific job and Ripple applies that guidance to the job’s own rooms, readings, and equipment, rather than leaving the arithmetic to you.

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Questions about how the product works

Ripple also answers “how do I…”, “where is…”, “what does this setting do”, and “why did the app do that” questions by pulling up the actual help center articles, rather than answering from general knowledge about restoration software. Every how-to answer includes a link to each help article it used, so you can open the full instructions and read them for yourself instead of relying on Ripple’s summary. If the help center doesn’t cover what you asked, Ripple says so plainly and names the closest article it could find. It won’t fill the gap by describing a screen or button that may not exist. Questions about your own data — “how many”, “which”, “what’s the status of”, “show me” — still go to the job, reading, and equipment tools. A question that is both, like “how do I read the moisture in this room?”, gets both, and Ripple tells you which part of the answer came from the help center and which came from the job. The set of articles Ripple can reach is scoped to your role, so a Technician may not see everything an Admin does. Where an article applies only to web or only to mobile, Ripple prefers the one for the platform you’re on, or states which platform its answer applies to. If you’re signed in as an External User, a few tools are scoped down — asking “who are our project leads” won’t hand you the internal team directory, for instance, but you’ll still get the job-specific participant info you need.